Simulated call
Sophia routes the call into work
"There is water under the sink in unit 204 and it is getting worse."
UrgentMaintenanceUnit 204
Autonomous Property Operations
Autonomous property operations.
Sophia answers the call. Sentus runs the workflow. Every action stays on the Thread.
The AI property operations platform for management teams that need faster intake, cleaner routing, better resident updates, and live ownership visibility without more manual cleanup.
Execution you can see.Built for multifamily operators who need speed, control, and a cleaner operating record.
Voice AI24/7 call coverage
WorkflowStructured work orders
TrustHuman approval on critical actions
VisibilityOwner and resident updates
SecuritySOC 2 aligned posture
The Thread
See the workflow run itself.
Sentus Thread is the shared operating record behind Sophia, work orders, vendors, resident updates, approvals, and owner visibility. It keeps each action tied to the same context so property teams can see what happened, what changed, and what still needs a human decision.
The strongest proof is not a generic AI promise. It is showing how the call, work order, dispatch, resident update, and owner visibility stay connected.
The chaos you did not sign up for
- Missed callsVoicemail, hold times, and after-hours resident pressure create manual cleanup before the work can even begin.
- Fragmented maintenanceIssue details, photos, vendor routing, and ETAs drift across disconnected tools instead of one operating record.
- Manual follow-upResidents and owners wait on recap work because updates still depend on people remembering every handoff.
Illustrative workflow. No customer or resident information is shown.
Sophia intake
Incoming call
A resident reports an active kitchen leak. Sophia captures the caller, unit, and issue on the same operating record.
ListeningCaller matchedSophia intake
Sophia asks the follow-ups
The conversation clarifies where the water is coming from, how quickly it is spreading, and whether immediate action is needed.
94% confidenceIssue clarifiedSentus Home
Camera link texted
A secure link lets the resident add photos without installing an app or starting the story over.
SMS sentVisual context requestedSentus Lens
Visual triage sharpens urgency
The returned photos add severity and location context so management can review a better dispatch brief.
CriticalPriority raisedSentus Ops
Work order WO-4821 created
Priority, unit, call context, photos, and next actions become one structured work order instead of separate handoffs.
CreatedWorkflow startedSentus Vendor
Vendor dispatched
The assigned vendor receives the issue, location, urgency, and supporting evidence before travel begins.
On the wayField team alignedSentus Home
Resident updated
Completion and the latest status return to the resident without a separate callback-and-recap loop.
DeliveredRepair confirmed
01Every signal becomes a workflow.
The product, not a promise
See the operating system your team actually uses.
Management sees portfolio signals, field teams move work, residents stay updated, and every action remains connected.
- ManagementYour whole portfolio on one screenWork orders, occupancy, revenue, and Sophia next actions stay visible in one operating view.
- OwnerOwnership visibility without the status chaseOwners see portfolio health, urgent alerts, pending approvals, and monthly rent in one place.
- ResidentResidents act without calling the officeRent, service requests, and the Sentus Thread stay current on the resident phone.
Product interface views use illustrative portfolio data. No customer or resident information is shown.
02Every workflow becomes a Thread.
Seven Systems
One autonomous platform. Seven visible systems.
Seven systems cover the call, the work order, the lease, the resident, the money, the photo, and the record — and every one of them writes to the same Thread.
Explore the platform- System 01SophiaVoice AI receptionAnswers the call, captures intent, asks follow-ups, and starts the workflow without a callback maze.See the system
- System 02Sentus OpsMaintenance and dispatchRuns work orders, routing, assignment, approvals, and follow-through for the people doing the work.See the system
- System 03Sentus LeasingLeasing and move-inConnects inquiry, tours, screening, and follow-up into one cleaner leasing path.See the system
- System 04Sentus HomeResident experienceKeeps requests, messages, documents, updates, and self-service in one resident-facing surface.See the system
- System 05Sentus LedgerOwner and finance contextConnects owner visibility, approval context, and reporting back to live operations.See the system
- System 06Sentus LensVisual maintenance triageTurns maintenance photos into sharper severity, diagnosis, and next-step context.See the system
- System 07Sentus ThreadOperating recordKeeps every call, message, work order, vendor update, approval, and status event connected.See the system
AI Workforce
An elite AI workforce built for your properties.
Each system has a job. Together they give your team more reach, more consistency, and fewer dropped details across the portfolio.
- Listening
Front door
Sophia
Voice AI
Receives calls, asks follow-ups, and starts structured work the moment the signal arrives.
- Dispatching
Field execution
Diego
Maintenance Ops
Keeps dispatch, field routing, and follow-through moving with fewer dropped details.
- Leasing
Demand capture
Mei
Leasing AI
Captures demand, coordinates tours, and keeps response speed from slipping.
- Following through
Resident updates
Emma
Resident Success
Turns updates and approvals into cleaner resident communication instead of callback theater.
- Reporting
Owner visibility
Andre
Finance and Insights
Keeps spend, owner visibility, and reporting context tied to live operations.
03Execution you can see. Control you keep.
Run the numbers
Build the business case before the sales call.
Use the AI Operations Score to find workflow pressure, or open the ROI Calculator to model the economics with your own portfolio inputs. Outside benchmarks remain separate from Sentus results.
6 questions
Find where calls, work orders, and follow-up create the most manual pressure.
A private planning tool based on your inputs—not a promised result.
6 inputs
Model the potential economics using your doors, calls, labor, cost, and time assumptions.
A private planning tool based on your inputs—not a promised result.
Industry pressure
Industry benchmarks frame the operating stakes.
Outside benchmarks for context — never presented as Sentus customer results.
~$3,872reported average cost of one apartment turnover1
Choose your starting point
Start with the workflow—or start with the numbers.
Two focused tools answer different buying questions. Neither requires a sales call, and both make the next conversation more useful.
01AI Operations Score
Find the pressure.
Six questions map where calls, work orders, and follow-up depend on manual coordination.
Best when you know the operation feels heavy but need to see where it starts.Get My AI Operations Score02ROI Calculator
Model the economics.
Enter portfolio size, call volume, labor, and current cost assumptions to build a reviewable scenario.
Best when you already have operating inputs and need a financial planning range.Open the ROI CalculatorBoth tools use your inputs and stated assumptions. They support planning; they do not promise savings or performance.
How teams start
Start with the front door. Expand after the proof is visible.
Nobody should rip out a PMS on faith. Start with after-hours calls on one property, read the pilot numbers, then expand into the workflows already causing drag.
01Modeled scorecard
AI Ops Score
Give the operator a fast read on call pressure, callback drift, maintenance drag, and portfolio opportunity.
Get My AI Operations Score02Pilot success criteria
Proof Pilot
Run a focused front-door pilot around after-hours maintenance and the highest-friction intake lane.
See Pricing03Impact packet
Sophia Impact Report
A plain-language report your owners can read in five minutes: calls handled, work closed, exceptions flagged.
Talk to Sophia04Expansion map
Operator Plan
Map the next systems to activate without forcing a rip-and-replace decision before trust is earned.
Book a Live Demo05Owner-ready evidence
Portfolio Expansion
Expand from the wedge into maintenance, resident communication, owner visibility, and PMS-safe sync.
Book a Live DemoTwo ways to start
Explore at your pace or plan a guided rollout.
Smaller teams can experience the product before a meeting. Portfolio and enterprise teams can map integrations, controls, and implementation with a specialist.
Product-led
Experience the front door first.
Hear how Sophia handles a property-management conversation, then model where operational pressure is building.
- Browser-based Sophia experience
- Modeled AI Operations Score
- Clear next step without a sales call
Guided rollout
Map the operating fit with us.
Walk through workflows, integration boundaries, controls, and the right first proof for a multifamily portfolio.
- Live product walkthrough
- PMS-safe rollout planning
- Security and governance discussion
No blind rip-and-replaceClear proof criteriaHuman governanceEnterprise diligence ready
Questions
What sophisticated buyers usually want to clarify first.
The questions operators ask us before they put a demo on the calendar.
Sources
- Multifamily Dive, Turnover costs hold steady at nearly $4,000 per resident (2023). Industry press reporting a Zego benchmarking study. Secondary source — the underlying Zego report has not been read. Treat as a range. MODERATE
- National Fair Housing Alliance, 2025 Fair Housing Trends Report (2025). Aggregates complaint counts from private fair housing organizations, HUD, FHAP agencies and the DOJ; methodology in the report appendix. STRONG
- BrightLocal, Local Consumer Review Survey 2024 (2024). Annual consumer panel survey, cross-industry rather than property-management specific. STRONG